Legal
Subprocessors
Last reviewed April 1, 2026 · Updates announced 30 days in advance to workspace admins.
This page lists the third-party services that process Customer Content on TechSync’s behalf. Each is contractually bound by a data processing agreement consistent with our own obligations under UK GDPR, EU GDPR, and relevant US state privacy laws.
| Subprocessor | Purpose | Location | Scope of data |
|---|---|---|---|
| Amazon Web Services | Primary cloud hosting: compute, object storage (S3), managed Postgres (RDS), managed Redis (ElastiCache) | EU (Ireland) · US (N. Virginia) | All Customer Content |
| Cloudflare, Inc. | CDN, DDoS protection, WAF, managed DNS | Global edge | Edge-routed traffic; no plaintext Customer Content stored |
| Google (Gemini API) | LLM calls for Sync support agent only. Customer content sent to the model is limited to the inbound message + retrieved docs. | US (us-central1) | Support messages when a customer opts in to use Sync |
| Postmark (ActiveCampaign) | Transactional email: invites, password resets, billing receipts, standup-digest emails | US (N. Virginia) | Recipient email, subject, body |
| Stripe, Inc. | Payment processing for subscription billing | US (San Francisco) · IE (Dublin) | Billing contact, card details, invoice data |
| Intercom Inc. | In-app support messaging on marketing site only | US (N. Virginia) · IE (Dublin) | Email + anonymised usage events from marketing site only |
| Sentry (Functional Software) | Client-side and server-side error reporting | US (N. Virginia) | Stack traces, request metadata. We strip bodies before forwarding. |
| Datadog, Inc. | Server metrics, logs, and APM | EU (Paris) · US (N. Virginia) | Server logs. Customer Content is explicitly redacted in our log pipeline. |
| Okta (Auth0) | Enterprise SSO (SAML/OIDC) connection layer | EU (Frankfurt) · US (N. Virginia) | SSO assertions only; no Customer Content |
| GitHub, Inc. | Connect integration: bidirectional issue/PR sync when the customer installs our GitHub app | US | Only repositories the customer installs the app on |
| Slack Technologies | Connect integration: workspace-installed Slack app | US (N. Virginia) · EU (Dublin) | Only channels and DMs the customer installs the app to |
To subscribe to subprocessor-change notifications, email privacy@techsync.io with subject line “Subprocessor updates.”