Support
One agent. Three surfaces. Shared context.
Sync is TechSync's unified support agent. Customers reach it from our website chat widget, from the Slack channel they connect to their workspace, or by emailing support@techsync.io. Every surface uses the same agent, the same docs grounding, the same customer context.
Surface
Web chat
The widget in the bottom-right of every TechSync page — and every customer's www-facing property, if they embed it.
Widget is already open (see bottom-right of any page).
Surface
Slack
Connect the TechSync Slack app, add it to your #support channel. Customers @ the bot; Sync replies threaded.
Surface
Email inbox
Customer emails to support@yourdomain get triaged into Priority Inbox (Business+). Sync drafts a reply; a human approves.
How Sync is grounded
Sync runs on Gemini 2.0 Flash, with every turn grounded against the TechSync product docs, the pricing catalogue, and the customer's current plan + open tickets. When it can't find an answer in the docs, it escalates to Maya Iqbal (VP Support) with the full context. It is told in its system prompt to never invent a feature, a price, or a doc.
The retrieval layer is a deterministic token-overlap ranker across our 24 docs pages — we don't use a vector DB at this corpus size (more on docs in TechSync →).
Escalation guarantees
- · Messages containing "refund", "cancel my subscription", "legal", or "unacceptable" always route to Maya.
- · Unknown-feature queries always escalate to the product team.
- · Any all-caps complaint ≥ 4 words routes to Maya.
- · No refund is promised by Sync without a human handoff.
Built for your customers too
TechSync customers on Business and above can embed Sync on their own product. You ground it on your own docs; we run the model, the retrieval, the routing.